Terms & Conditions

Terms & Conditions

Terms & Conditions


Terms & Conditions of Quotation and Sale of Goods

Whilst every care is taken with the information contained on our website and on our documentation, LEDspan do not accept any liability from the use of such data.The prices quoted are subject to LEDspan’s terms and conditions of Quotation and sale of goods. Full copies of which are available on request from our sales office. All prices quoted are exclusive of VAT.This quotation is valid for 30 days from quotation date or unless otherwise stated. Any order placed after 30 days may be subject to changes in pricing. LEDspan advise that if the 30-day period elapses, a request for a re-quote is made accordingly. LEDspan reserves the right to revise prices if any items are omitted or added to the purchase order. This quotation is valid only for its entirety. Part orders, reductions and additions in quantities may also be subject to changes in the pricing structure and LEDspan would therefore advise requesting a re-quote in these circumstances. An order placed in relation to this quotation should specify the QLED LEDspan quotation number. This will ensure that you are invoiced correctly. It is the responsibility of the recipient of this quotation to ensure it complies with the specification they require and no liability can be accepted by LEDspan for variations. It is the client’s responsibility to verify all quantities and components are correct before placing any order. Placing an order will mean you will be bound by LEDspan’s terms and conditions of sale. Once the purchase order has been accepted by LEDspan, the client will not be entitled to cancel the order without written consent from LEDspan. LEDspan shall be entitled to withhold consent or may grant consent subject to the buyer reimbursing the company against any loss or damage incurred from the cancellation.


LEDspan offers a 5-year warranty against manufacturing and material defects on all products branded LEDspan. This warranty is valid from the invoice date and applies to manufacturing and material defects if the products have been used and installed in accordance with their intended purpose and application, in a professional and legal manner and in accordance with the product datasheets, service manuals and installation instructions, and within the specified operational environment. The warranty does not cover any type of consequential loss or failures due to exposure to extreme conditions beyond the control of LEDspan. This warranty does not include the following: Parts that need to be replaced or maintained due to normal wear and tear ie. Batteries which have a warranty of 1 year. Failures due to compatibility issues between the products and the installation and testing environment. Products that have been modified or repaired by unauthorized personnel. Normal scheduled maintenance and repairs.LEDspan shall make every reasonable effort to have repaired or replaced free of charge any goods which are, or become, defective through any fault in design, material or workmanship in the manufacture thereof, provided that such defects occurs within the lesser of 12 months of the date of manufacture and provided that the client notifies LEDspan of any such defects immediately when it occurs.


LEDspan will quote separately for carriage based on the size / quantity of the order. Additional carriage charges for next day, timed deliveries or designated vehicles will be made in addition and notified to the client. It is the client’s responsibility to provide accurate delivery addresses, contact details and any additional relevant delivery instructions. LEDspan need to have any specific requirements noted on the purchase order, i.e. – specific reference numbers, contact details, times of deliveries being accepted, etc. If requirements are requested after the order has been placed, it will not always be possible to action these requests.


All delivery dates quoted are estimated, and are not guaranteed and do not form a term of this contract. All deliveries will take place within normal working hours Monday to Friday 9am to 5pm as long as the delivery address is without timed or physical restrictions. LEDspan will not be liable for any consequential costs of late delivery or damaged goods on arrival. LEDspan will endeavour to maintain the delivery dates quoted and all dates are given in good faith. Any damaged or short delivered items must be reported within 48 hours of goods being accepted. It is recommended that all items and information are checked prior to any critical or irreversible action taking place.


As part of our terms and conditions of sale, under no circumstances may goods supplied against a purchase order be returned without receiving a written consent from LEDspan. A charge will be applied of a minimum of 25% of the value of the request for returns, for re-handling and administration. Any goods agreed for return must be received in original un-opened packaging and be of re-saleable quality. Items that have been modified as per client’s request cannot be returned. Items must be returned within 7 working days of the acceptance confirmation. Debit notes will not be accepted on returns until written approval has been granted.